Jan 20, 2023
Upcoming Supercell ID Changes
We wanted to share with you some additional features we’ll be adding to Supercell ID in the near future. We hope these features will both add convenience to managing your Supercell ID account as well as bolstering its security, giving you additional peace of mind.
Changing Your SCID Email Address
One feature that will be available to you soon is the ability to change your SCID’s email address through your game’s SCID Settings tab. When you change the email address associated with your SCID account, you will need to enter a confirmation code that gets sent to the current registered email address.
The awesome part of this feature is that changing your registered email address will update across all of our games attached to your Supercell ID.
New Account Protection Feature
A new security feature will be rolled out to your SCID account in the coming weeks. Enabling this feature allows you to safeguard your account from being recovered or “phished” by malicious parties. How the Account Protection feature secures your account is by requiring anyone recovering your account to provide codes only you can receive to your phone or your recovery codes.
Enabling Account Protection
In order to use the new Account Protection feature, you will require:
- A working phone number you can access and can receive SMS messages.
- A back up safe place for you to save additional backup recovery codes if you lose access to your phone or lose the phone itself.
You can enable the Account Protection feature in-game under Settings and then tapping “Supercell ID”. The on-screen instructions will walk you through the process to enable the protection feature. Once Account Protection is enabled, it cannot be disabled.
Backup Recovery Codes
What do you do if you lose access to the phone number registered to your SCID account? We know changing your mobile device is a part of life, whether being accidentally damaged, left on the bus, or you simply got a new device. When you enable the Account Protection feature, you will have the ability to generate a backup recovery code.
This code is for just in case if you ever lose access to your phone number and cannot retrieve the SMS verification code. You can alternatively use this backup code. We highly recommend you save this code somewhere safe.
Each backup recovery code can only be used once, though you can always generate a new backup recovery code.
NOTE: If you lose access to the number and email address registered to your SCID account and you lose the backup recovery code, you will NOT be able to recover your account.
Additionally, if you have shared your account or account information with another person in the past, Support will not be able to provide assistance for disputes between different individuals attempting to enable Account Protection on a single account.
We will be deploying this feature in stages, starting with select regions. Our goal is to monitor the feature’s usage before we begin deploying it to more regions, so please be patient while we roll out this new security update for SCID.